Please allow our kitchen staff 2 to 4 business days to prepare your order before it goes out. (4-5 days when there is a sales event) Orders leave our facilities anytime between Monday to Thursday. Orders are filled first come first serve. With so many delicious flavors to offer we sometimes run into mini problems such as running out of flavorings, extractions or supplies and sometimes our machines will decide to break down and go on strike on us. It rarely happens but when it does we want you to know. If any part of your order will take longer than 4 days to process we will notify you and in the meantime send out what we have of your order first. The remaining part of your order will be on back order and will be shipped out as soon as possible.
We offer free USPS Priority US domestic shipping for all orders over $100. A free 30ml bottle of Vape Kitchen E-Liquid is also included with every order over $100 (before taxes, discounts and shipping). If you spend over $100 please specify your preferred flavor ($18 value. Does not include premium flavors) and nicotine level for your free bottle in the Special Request/Comments box at check out to save time.
Flat rate USPS First Class Shipping (2-7 days) is $5.95 for all orders up to $99.99. This includes confirmation of delivery info. Not tracking info. There is a tracking number you will receive but the USPS is not required to enter in tracking info. Just delivery confirmation.
Flat rate USPS Priority Shipping is $6.95 and is a guaranteed by the USPS 2-3 day delivery with tracking info.
We understand the importance of getting your order in a timely matter and offer First Class (2-10 days) and Priority Shipping (2-3 days) for this reason. Please be patient with the USPS in regards to getting your package. Sometimes there are weather or logistic issues on their end. If you haven't received your package within 12 days (First Class) or 5 days (Priority) from the date you received your tracking number please contact us and we'll try our best to resolve your shipping issue. Please understand that once your order leaves our facility it is in the Post Office's care and we do not get any extra special info other than what is updated with the tracking number that was supplied to you.
Due to the new TPD laws that passed we can no longer ship any product to the UK. You can find a great variety of our flavors from our UK friends at Vanilla Vapes along with a few other well known shops in London. Be sure to put in a request for any special flavors that they don't carry.
We do offer international shipping to other countries as long as e-liquids are legal to ship into your country however we ask that our International customers to please contact us HERE first so we may discuss your shipping options.
Free Bottle Offer
Earn a free 30ml bottle of choice for every $100 per order (before shipping, discounts and taxes where applicable) spent along with free USPS domestic Priority Shipping. Please specify free flavor ($18 value) of choice in Special Request box at check out. (Pedestrian OPUS, Thai Mango Reserve excluded)
Unfortunately, due the the FDA laws that passed here in August 2016, Chef Oren can no longer create his beloved custom flavors for our customers. We are so bummed about this. And we are sorry.